Active Directory, MS Updates

MS Updates – WSUS issue while Installing IE 11 (Error Code 9c47)

Error 9c47 while installing IE 11

Unfortunately there wasn’t much help available on Internet for this particular error so we decided to monitor the logs and directory structure while running the installation.  This helped us finding this alternate way which we have tried on more than 20 servers so far and has worked perfectly!!

So what happens when you run the IE11 installation?  The installation process first tries to download all the relevant files under “C:\Windows\SoftwareDistribution\Download\Install” (note the end directory is called “installed” because we are trying to install, this will change in case of other actions).

What we observed was that it downloads some other files along with the main IE installation executable, but as soon as “error 9c47” is encountered,  it automatically removes all the files except the main executable. IE11 Install

Next, we decided to attempt running a manual installation by running this executable and monitor the IE logs saved under “C:\Windows\IE11_main.log”

Once the installation starts you can see setup tries to download pre-requisites files. Please refer below.

IE11 Pre

The installation detects Windows 7 as the operating system though we are actually on Windows Server 2008 R2, don’t worry and ignore this as this is due to the fact that both OS share the same kernel.  You can see that the error mark in red inspects that pre-requisites of IE KB2670838 or KB2729094 are installed or not.

IE 11 Install

Please refer below as IE 11 is downloading pre-requisites on its own and they be unpacked and installed automatically. It also downloads the required language package files.

IE 11 Package.jpg

Below screenshot state that it checks the currently installed IE registry settings and IE Component.

IE 11 Component

Post installation it will ask for reboot and VOILA!! We got IE 11 installed.

IE 11 Version.jpg

Additional Information :- Majority of IE 11 installation has caused issue due to IE unable to find KB2729094 (which is already installed but still IE setup does not recognize it) and gives error 9c47.

In summary, the normal installation method is somehow thinks that KB2729094 is not installed and throws the error 9c47.  This is not the case when you run the manual install through executable

Give it a try kindly let me know if in case you got any queries.

Thanks & Regards

gT aka Pratik


Here’s The List of All 150+ CMD Commands For Your Windows

To Open CMD, you need to search for CMD in the Search box or you can simply press Windows Key + R that will eventually open the Run window, where you need to type CMD and hit enter.

    1. Accessibility Controls – access.cpl
    2. Accessibility Wizard – accwiz
    3. Add Hardware Wizard – hdwwiz.cpl
    4. Add/Remove Programs – appwiz.cpl
    5. Administrative Tools – control admintools
    6. Automatic Updates – wuaucpl.cpl
    7. Bluetooth Transfer Wizard – fsquirt
    8. Calculator – calc
    9. Certificate Manager – certmgr.msc
    10. Character Map – charmap
    11. Check Disk Utility – chkdsk
    12. Clipboard Viewer – clipbrd
    13. Command Prompt – cmd
    14. Component Services – dcomcnfg
    15. Computer Management – compmgmt.msc
    16. Control Panel – control
    17. Date and Time Properties – timedate.cpl
    18. DDE Shares – ddeshare
    19. Device Manager – devmgmt.msc
    20. Direct X Troubleshooter – dxdiag
    21. Disk Cleanup Utility – cleanmgr
    22. Disk Defragment – dfrg.msc
    23. Disk Management – diskmgmt.msc
    24. Disk Partition Manager – diskpart
    25. Display Properties – control desktop
    26. Display Properties – desk.cpl
    27. Dr. Watson System Troubleshooting Utility – drwtsn32
    28. Driver Verifier Utility – verifier
    29. Event Viewer – eventvwr.msc
    30. Files and Settings Transfer Tool – migwiz
    31. File Signature Verification Tool – sigverif
    32. Findfast – findfast.cpl
    33. Firefox – firefox
    34. Folders Properties – control folders
    35. Fonts – control fonts
    36. Fonts Folder – fonts
    37. Free Cell Card Game – freecell
    38. Game Controllers – joy.cpl
    39. Group Policy Editor (for xp professional) – gpedit.msc
    40. Hearts Card Game – mshearts
    41. Help and Support – helpctr
    42. HyperTerminal – hypertrm
    43. Iexpress Wizard – iexpress
    44. Indexing Service – ciadv.msc
    45. Internet Connection Wizard – icwconn1
    46. Internet Explorer – iexplore
    47. Internet Properties – inetcpl.cpl
    48. Keyboard Properties – control keyboard
    49. Local Security Settings – secpol.msc
    50. Local Users and Groups – lusrmgr.msc
    51. Logs You Out Of Windows – logoff
    52. Malicious Software Removal Tool – mrt
    53. Microsoft Chat – winchat
    54. Microsoft Movie Maker – moviemk
    55. Microsoft Paint – mspaint
    56. Microsoft Syncronization Tool – mobsync
    57. Minesweeper Game – winmine
    58. Mouse Properties – control mouse
    59. Mouse Properties – main.cpl
    60. Netmeeting – conf
    61. Network Connections – control netconnections
    62. Network Connections – ncpa.cpl
    63. Network Setup Wizard – netsetup.cpl
    64. Notepad – notepad
    65. Object Packager – packager
    66. ODBC Data Source Administrator – odbccp32.cpl
    67. On Screen Keyboard – osk
    68. Outlook Express – msimn
    69. Paint – pbrush
    70. Password Properties – password.cpl
    71. Performance Monitor – perfmon.msc
    72. Performance Monitor – perfmon
    73. Phone and Modem Options – telephon.cpl
    74. Phone Dialer – dialer
    75. Pinball Game – pinball
    76. Power Configuration – powercfg.cpl
    77. Printers and Faxes – control printers
    78. Printers Folder – printers
    79. Regional Settings – intl.cpl
    80. Registry Editor – regedit
    81. Registry Editor – regedit32
    82. Remote Access Phonebook – rasphone
    83. Remote Desktop – mstsc
    84. Removable Storage – ntmsmgr.msc
    85. Removable Storage Operator Requests – ntmsoprq.msc
    86. Resultant Set of Policy (for xp professional) – rsop.msc
    87. Scanners and Cameras – sticpl.cpl
    88. Scheduled Tasks – control schedtasks
    89. Security Center – wscui.cpl
    90. Services – services.msc
    91. Shared Folders – fsmgmt.msc
    92. Shuts Down Windows – shutdown
    93. Sounds and Audio – mmsys.cpl
    94. Spider Solitare Card Game – spider
    95. SQL Client Configuration – cliconfg
    96. System Configuration Editor – sysedit
    97. System Configuration Utility – msconfig
    98. System Information – msinfo32
    99. System Properties – sysdm.cpl
    100. Task Manager – taskmgr
    101. TCP Tester – tcptest
    102. Telnet Client – telnet
    103. User Account Management – nusrmgr.cpl
    104. Utility Manager – utilman
    105. Windows Address Book – wab
    106. Windows Address Book Import Utility – wabmig
    107. Windows Explorer – explorer.
    108. Managing the Boot Configuration Data – bcdedit
    109. Editing Boot Settings – bootcfg
    110. Encrypting or Decrypting Files/folders – cipher
    111. Clearing the screen – cls
    112. Managing stored usernames/passwords – cmdkey
    113. Changing CMD Color – color
    114. Compressing one or more files – compress
    115. Converting FAT drives to NTFS – convert
    116. Delete files – del
    117. Deleting User Profiles – delprof
    118. Displaying the list of files and folders – dir
    119. Displaying Message On Screen – echo
    120. Deleting one or more files – erase
    121. Opening the windows Explorer – explorer
    122. Formatting a disk – format
    123. Knowing file extension – ftype
    124. Displaying the Mac Address – getmac
    125. Online help – help
    126. Displaying the host name – hostname
    127. Editing disc label – label
    128. Log a user off – logoff
    129. Get a log time in a file – logtime
    130. Creating .cab files – makecab
    131. Creating new folders- md
    132. Opening Windows Installer – msiexec
    133. Managing the network resources – net
    134. Knowing the permissions for a user – perms
    135. Testing a network connecting – ping
    136. Printing a text file – print
    137. Shutdown computer – psshutdown
    138. Checking free disk space – freedisk
    139. Know the file and volume utilities – fsutil
    140. File transfer protocl – ftp
    141. Showing the space used in folders – diskuse
    142. Deleting a folder and all subfolders – deltree
    143. Importing or Exporting Active directory data – csvde
    144. Displaying the resultant set of Policy information – gpresult
    145. Updating the Group policy settings – gpupdate
    146. Replacing the files that are currently in use by the os – inuse
    147. Comparing two files – fc
    148. Finding a text string in a file – find
    149. Finding for a strings in file – findstr
    150. Displaying the memory usage – mem
    151. Remote desktop protocol – mstsc
    152. Managing the domain – netdom

Active Directory, Chapter 5 Troubleshooting User Accounts

Chapter 5 Troubleshooting User Accounts

Troubleshooting—every administrator’s favorite activity

This image belongs to original owner & we dont own any rights.

A) User- and group-related issues usually manifest as the user being unable to log

On or access resources such as email, a file share, an application, or a printer. The

Most common problems are

■ The user’s password has expired.

■ The user has forgotten the password and it needs resetting.

■ The user has locked the account, usually because they used the wrong password too many times.

■ The user isn’t a member of the correct group to access the resources.

B) A lot of the problems that the AD administrator needs to resolve are password-related issues.

C) Before thinking about any problem first check below things related to account issue.

i) Check to see if the account is disabled.

ii) Check to see if the account has expired.

iii) Check to see if the account is locked out

Note: – Account status can be checked using GUI tools & PowerShell Script.

D) Password expiry

  1. AD passwords need to be changed every 42 days by default.
  2. Most organizations modify but recommended is 30 days.
  3. You and your users will be prompted to change the password as the expiry date approaches.
  4. If the password has expired, the solution is to reset the password.

E) Password reset

  1. The other common reason for a password reset is that the user has been away from work and has forgotten their password.
  2. Resetting a password should be a user activity.
  3. There are a number of situations
  4. When an administrative reset of a password can cause problems; for instance, if you’re using Encrypted File System (EFS), a forced password change can lock users out of their own files.
  5. You can ask the users to change their password after they’ve entered the temporary one you gave them.

F) Unlocking a user account

  1. An account lockout occurs when a user enters the wrong password too many times in a short time period.
  2. The number of errors and the time period are defined in the default domain policy—common settings are three errors in 30 minutes, though many organizations use a shorter period.
  3. Once an account is locked, it’ll remain locked for a time period defined in the policy (often 30 minutes), or in the worst case until an administrator (you) unlocks it.

Please note: – Once you change the password for user with Temporary one kindly ask user to change the password immediately of their own choice. (Recommended Approach)

User account locked out:-

Reset a User Password:-